ABOUT OUR COMPANY
NO AHMC, Inc. is a local family owned and operated company based out of the Town and Country area of Tampa Bay. Our company consists of no more than six house cleaning technicians. We like to keep things small and simple yet professional and organized. You will be known personally by the owner and she will from time to time come out to clean your home with your cleaning techs.
NO You may cancel service at any time. AHMC, Inc. also reserves the right to cancel your service at any time.
We provide all the necessary products and equipment needed for your house cleaning. If you have a product you would like us to use feel free to give us a call with instructions or leave a note with the product on the counter with specific instructions on where to use it. Note: We will not be held responsible if any damage does occur due to the use of your cleaning products.
YES It would be helpful if all items can be picked up (laundry, toys, misc. items) before the cleaning techs arrive. This assists them to work most effectively and efficiently while cleaning your home.
ABSOLUTELY! These are the homes we clean most often as they need more than the usual maintenance. Please see service agreement for further instructions regarding pets.
When we put together our schedules month to month we make sure that our weekly and bi-weekly clients get the same day and time (for instance, every Wednesday at 9:30 am). Our once a month clients are just as important and we do our very best to schedule them every four weeks but the day and time may vary.
The minimum would be a one week notice. Depending on the extra services you request your day and time may change. For instance: If you request your yearly spring cleaning we’ll schedule you for the first available Saturday. If it’s just cleaning out your refrigerator then we may have to add an extra cleaner in on your scheduled day in order for our next cleaning appointment to be seen on time.
At your first opportune moment would be greatly appreciated! We understand that emergencies come up or people get sick, etc. So that is why we do not implement any last minute cancellation charges but we do expect our clients to have consideration for our time as we will for yours. Most of our clients do give us ample time to find a replacement for their time slot and we do again greatly appreciate their consideration. If a client cancels on a last minute notice three or more times within a six month period a $50 fee will then be implemented per occurrence.
Because all of our clients already have set days and times scheduled in for that week we cannot guarantee that there will be an opening available. If we do find a place for you it will be fitting you into the schedule, so to speak, and that still cannot guarantee that your home will be cleaned. It depends on time and circumstance.
We do our very best to send out the same two cleaning techs out to your home. If there is a change it’s because they are probably out sick, have a day off or on vacation. If that’s the case you will get a replacement for that day. Rest assured the replacement is also as highly trained and qualified as your regularly appointed cleaning techs.
YES! She likes to be there for the first time to introduce herself and her cleaning staff that will be cleaning your home. And to become familiar with the home the ladies are cleaning. She also prefers to be there for the deep cleanings and move-in/outs when she is available.
Your presence isn’t necessary. Most clients are at work when we arrive and are not able to let us in. The normal process in this case is giving us a key which will then get marked and is locked away when not in use. There is also the option of giving us a garage code in order for us to gain access into your home.
You will most likely get an initial or deep cleaning and if so that rate will be higher than your routine cleaning rate. After your first cleaning we will then give you an estimate for a routine cleaning rate. During that visit we will inform you as to how long it took us to clean your home and that will most likely be the case for subsequent visits. Rates are subject to change. This occurs if we notice more than the usual maintenance due to additional people or pets living in the home and even more furniture or nic nacs to clean. Reevaluation of services to your home after a year will take place and at that time we will decide if the rates are up to date with your services.
We accept cash and checks made payable to A Home Maid Clean, Inc. or AHMC, Inc. for short.
YES gratuity is welcomed especially if your cleaning techs continue to do a great job at cleaning your home. This lets them know that they are appreciated. Cash is best for giving a tip but indicating how much to give in the note portion on the check is also acceptable.